Shipping policy

1.Order Processing Times

Most orders are processed within 2 business days of your order.There may however be occasions were processing you order is challenged.

If the item you have ordered is out of stock or part needed become unavailable, we will contact you and let you know the lead time on your purchase.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email/message.

We do not ship on Saturday, Sunday or Local/Public Holidays.

2.Estimated Delivery Time

With standard shipping methods, it usually takes about 1 days to 4 days until arrival. (Estimated delivery time differs depending on where you live.)

3.Lost Items

Bull Terrier Fight Gear is not liable for any products damaged or lost during shipping. If a parcel is lost , please advise us as soon as possible so we can inform our courier of the missing parcel. All items purchased are made pursuant to a shipment contract with our courier. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the courier. Please note that we strive to provide you with outstanding customer service and in case your order is lost or damaged, please contact us at staff@bullterrierusa.com/message us.

4.Damaged on Arrival

If something is wrong with an item you have purchased from us, you are entitled to a refund, repair or replacement. Please note that a item to be considered as “Damaged on Arrival” must be:

⚫︎broken or damaged
⚫︎unusable or not fit for purpose,
⚫︎not what was advertised or does not match the description.

Please also note that a item can not be considered as “Damaged on Arrival” if:

⚫︎it was damaged by wear and tear, an accident or misuse,
⚫︎you knew about the fault before you bought the item,
⚫︎you have changed your mind.

If your item was received as “Damaged on Arrival”, please follow our RMA process within 30 days after the day on which you receive your order.

5.Shipping Delays

With the nature of shipping, there can sometimes be delays, especially during holiday seasons, where huge delays might occur. Please note that we can't be responsible for shipping delays at any event and will not offer refunds.

6.Orders Returned to Us

If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we will have to charge you for both the shipping cost of the return and the original cost of shipment.